How do I get in touch with customer service?
Our friendly customer service team are always on hand to help and offer expert advice!
You can call us on 0141 4400171 or email us at firstname.lastname@example.org.
Which payment methods do you accept?
We accept PayPal and all major credit and debit card options. In addition to these, we also offer finance options with Klarna and Clearpay (18+ Terms and conditions apply. Please use credit responsibly)
How do I use my discount code?
Please type your discount code into the “coupon code” box at checkout and click “apply“.
Why isn't my discount code working?
Discount codes can only be used once per person. Discount codes can not be used on sale items and promotional items.
If you’re still having trouble with your discount code, our friendly customer service team are on hand to help Monday to Friday (9am – 5pm). You can email us at email@example.com
How long will my delivery take?
Delivery times vary with each of our products, but we always aim to have your order with you as quickly as possible!
Smaller items should typically be with you in 3-7 working days. Larger items such as beds and sofas that are in-stock and ready to ship are delivered with a two-man delivery service which can take up to 10 working days.
Some of our made-to-order items can take up to 12 weeks, however, we will always do our best to have this with you sooner!
Where is my order?
If your order has not yet arrived, and it is past the expected delivery time, please get in touch with our dedicated customer service team.
You can get in touch with us my email at firstname.lastname@example.org or by phoning us at 0141 4400171 with your order number and details of your order.
How do I return an item?
If you’d like to return an item, we must be notified within 24 hours of you receiving your goods, and you have 14 days from the day of delivery to return the item for refund or exchange.
Unless received as faulty/damaged, all items must be returned complete, in resellable condition, unused and with the correct packaging to be eligable for a refund.
Please see full details on how to return your item on our returns page.
If you are needing any help with your return, please contact our customer service team by emailing us at email@example.com with your order number and details of your return.
How do I cangel/change my order?
All of our items (excluding made-to-order items) are typically dispatched within 24 hours of placing your order. If you need to cancel or make a change to your order we ask that you please contact our customer service team as soon as possible after placing the order, as ammendments cannot be made once the order has been dispatched.
Please contact our customer service team by emailing us firstname.lastname@example.org or phoning us on 0141 4400171 with your order number and details of the changes you’d like to make.
Do you offer trade discounts
We will shortly be offering a trade area for our customers to shop at discounted rates. For more information and to be added to our waitlist for this service please email email@example.com