How much is standard delivery?

Standard delivery for all UK mainland orders is a flat rate of £9.99. For orders under £100, a flat charge of £5.00 applies. The standard delivery time for most products is between 1-5 working days.

How much is the delivery for bulkier items?

For items such as sofas and dining tables, due to the size and weight, the delivery can take 3–7 working days. The delivery is charged at the standard rate of £9.99 for UK mainland orders.

Do you deliver to my location?

If you are unsure as to whether we can deliver to your location, or if your postcode is not listed above, before placing an order please contact us at: enquiries@modishfurnishing.co.uk and we will confirm for you and advise of any additional times and charges.

How do I track my delivery?

We will notify you via email once the order has been dispatched and you will receive the relevant tracking information directly from our partnered couriers to be able to follow the progress of your delivery. If you require assistance with the delivery, please do not hesitate to contact us: enquiries@modishfurnishing.co.uk. 

Are the items self-assembly?

With some exceptions, all of our items are self-assembly products.

Can you build the item for me?

We currently offer an assembly service for our sofa and dining table ranges. Our sofas come with a complementary assembly service whereas, our dining table assembly service is charged at £60 per table. All other categories are excluded from this service. If you use a third party assembly service, please note that we are not liable for any charges made as this is undertaken by your own discretion.

What is the exact size of the item?

All of our items are listed with dimensions, but we do advise that as the items are measured by hand, there can be a ±3cm discrepancy on the measurements. We do not always have the information for exact measurement requests on hand, such as the distance between two armrests on one of our chair models, but we will always try and source this information for you. If you require this information, please ask us before purchase and allow us 1–3 working days to source this information for you. 

My item is damaged?

We are very sorry if your item arrives damaged. In the unlikely situation where an item arrives damaged we will:

a.) arrange a repair of the product or exchange a faulty part where possible

b.) Offer a partial refund if the item is in a usable condition

c.) Offer a full refund following the faulty item’s return

We will not accept returns for items that meet the below criteria:

- Items stained or marked by cleaning

- The customer has attempted to repair an item

- Products that have been damaged following use

- Intentionally damaged items

Please contact us at: enquiries@modishfurnishing.co.uk with images of the damage and your order ID. Our team will assist you as soon as possible.

I have the wrong item?

If you think we have delivered an incorrect item to you, please email our team with an image of the description contents on the outside of the packaging box with your order ID and our team will assist you as soon as possible. Please do not assemble the item if you believe it to be incorrect.

Do you have a warranty period?

All of our products come with a 12-month warranty and this covers any parts that may develop an issue within that time. Please email our team with an explanation of the issue and your current address so we can rectify the matter as quickly as possible. 

I have an issue with my item, but it is outside of the warranty?

Please contact us if your item develops an issue outside of the warranty and if we can provide the parts, you can purchase them from us at a discounted price. Please email our team and they will be happy to advise further. 

There are parts missing from my order?

If the product arrives with parts missing, please notify our team immediately with your order ID and the part number that is missing as per the instructions provided. As the items are self-assembly, we can dispatch replacement parts to rectify such unfortunate issues promptly.

I don’t like my item?

You are not obliged to keep your item if you do not like it, or if you have changed your mind. You must return the item within 30 days and you can visit our returns policy page for further information. Learn More…

The product isn’t as advertised?

We endeavour to demonstrate the item and the item’s colour as accurately as possible, but individual perception and the contrast between viewing the item digitally can skew the items colour in reality depending on your viewing device. You can return the item within 30 days, please see our returns policy for information on change of mind returns.

Do you have a showroom?

No, we do not have a showroom as we sell exclusively online.

Do you remove/dispose of old sofas/furniture?

No, the third party couriers we ship with provide delivery only & do not offer any disposal services.

Are your products suitable for commercial use?

Yes, absolutely. Our products are manufactured to high standards of quality and durability, making them ideal for both personal and commercial use. Whether you're outfitting a business, workspace, or professional environment, you can trust that our items are built to withstand frequent use and maintain their performance over time.

Do the drivers call before delivery?

A call before delivery is not guaranteed as the couriers do not provide their delivery teams with company phones. The exception to this is sofas and dining tables where a call is provided when the delivery team is on route to your property due to the size and weight of the products.

Do the couriers provide time slots for delivery?

The couriers we work with provide delivery on an all-day 8am to 8pm basis with no specific time slots offered. The exception to this is sofas and dining tables where an ETA is provided the evening before via text. Please note any advised time slot is an estimate only & delivery may be attempted out with the noted window.

What happens if I miss delivery or need to reschedule on the day it is due to be attempted?

Redelivery charges will apply for any 2-man deliveries that are missed or rescheduled after 3pm the weekday prior to delivery (AIT Home Delivery). The exact charge will vary depending on the item, or items, you have purchased so please contact our customer service team on enquiries@modishfurnishing.co.uk for further information.

Do you deliver to Northern Ireland, the Channel Islands, and the Highlands?

Yes, we provide delivery throughout the UK however a shipping surcharge will apply at checkout for any deliveries in offshore or highlands areas. Please ensure you check this prior to completing purchase and kindly note that delivery times may be extended due to your location.

Can I change my delivery address?

No, we are unfortunately not able to send goods to any address other than the shipping address provided at time of purchase. If this information needs to be changed, we will need to cancel & refund the order for you to repurchase with the updated details.

Why have I only received part of my item?

Multi-box items can occasionally be split between courier vehicles during transit. Please contact our customer service team on enquiries@modishfurnishing.co.uk & they can investigate further.          

Will I need to pay for return?

£35 will be charged on all furniture related products for arranging a collection for your items if you wish to return them. We also accept returns on our accessories which would be charged at £10.

The reasons we charge for a collection would be the following: The item is not fit for purpose, or in case you change your mind and decide not to keep the item(s).

Returns on damaged/faulty items are completely free of charge.

How do I arrange return?

Please contact our customer service team directly on enquiries@modishfurnishing.co.uk & we can assist with these arrangements. We can either schedule uplift with our couriers on your behalf or we can provide our return address if you would prefer to source your own carrier.

How do I cancel my order?

Please message or call as soon as possible so our dispatch team can cancel shipment of your order. However, if the goods have already been dispatched, we will have to ask the courier to return your order to sender & would ask that you then cover the return charges incurred.

When will my refund show in my account?

If you have received confirmation of your refund being processed, this should take around 3-5 working days to show in your account.